Archives For Customer Service

Creating Value

April 4, 2013 — Leave a comment

Don’t wake up each morning wondering how you can make more money, instead be thinking how can I create more value. Money will follow the value and not only money but peace, joy and pleasure in what you are doing.

Help people solve their problems and the money will follow therefore focus on how you can help people.

Make a list of ways that you can help alleviate other people’s pain. Think about your skills and passions and than write down the ways you can use your strengths to help other people overcome their weaknesses.

This next statement may seem harsh but take the time to examine it, it could change your life. If you don’t like the customers you’re attracting… that is they irritate you and frustrate you or your employees are small minded, petty and complainers than you need to understand this principle.

Like attracts like. What you sow you will reap.

You’re customers are what they are because you are who you are. If they’re grouchy and complainers then they’re reflecting your attitude. If they’re unfriendly then you’re unfriendly, if they’re stingy and penny pinchers then you’re not generous.

Serve or Die

August 25, 2011 — Leave a comment

Our business in business is to serve

Let nothing be done through selfish ambition or conceit . . . but in humility of mind esteem others better than yourself. Philippians 2:3

If you’re consumed and fixated with the goal of making money you’re going to have a hard time making money. A successful business isn’t built by focusing on what you want it is built by focusing on what your customer wants.

Set yourself aside and become consumed with serving. What can you do to bring greater value to the lives and businesses of your customers? How can you

Fire your Customer

February 6, 2011 — Leave a comment

Some of your biggest headaches in business are from the customers who buy little but demand a lot.

Fire them.

Let them know in a nice way that you don’t feel that you can meet their needs effectively and it would be best for them to find another supplier, agent, or whatever it is you are offering.

This will free you of a burden that you don’t need to carry and enable you to give more time to the customers who deserve your attention.

If your clients are abusive to your employees or to you then politely send them on down the road.

It they have unreasonable expectations where they are constantly trying to get the little extra and take advantage of your kindness than let them go.

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